For first-time users

■About GRAiL

A genderless accessory brand that changes your lifestyle the moment you put it on.

"Essence of your life" / Add sparkle to your life
・Wearing in everyday life
・Gifts for loved ones

By delivering "a little confidence" to you who are involved with GRAiL accessories, we believe that changes will occur in your daily life and new encounters will be born.

GRAiL makes it happen.

We will support each individual to unleash their potential,
and create new opportunities.

■About sales prices

Sales prices are tax-inclusive.In addition, shipping is free for purchases of 10,000 yen or more.

■About shipping fees

Shipping is a flat rate of 320 yen (tax included) nationwide.
(Shipping method: Yu-Packet)

Free shipping for purchases of 10,000 yen or more
*Package tracking is available.

■About delivery

Orders will be shipped within 2 business days (excluding weekends and holidays) from the day after your order is confirmed. It usually takes 3 to 7 business days for shipping to delivery.

*For deliveries to some regions such as Hokkaido, Okinawa Prefecture, and remote islands, it may take 5-7 days for delivery.
*After receiving the shipping email notification, please track the status of your package yourself with the shipping company using the tracking number.

■About payment methods and processing fees

Credit card, PayPay, LINE Pay, au PAY, Rakuten Pay, Merpay, Apple Pay, Google Pay,Amazon Pay,Paidy deferred payment,PayPalare available.

・Credit card payment
VISA / Master card / JCB / AMEX are accepted.

・PayPay / LINE Pay / au PAY / Rakuten Pay / Merpay
You can pay using electronic money (balance) charged in advance.
For details, please checkhere.

・Apple Pay / Google Pay / Amazon Pay
You can pay using the credit card information registered with each service.

・Paidy deferred payment
No credit card is required; you can shop with just your email address and mobile number. Even for multiple purchases, you can pay in a lump sum by the 10th of the following month. For details, please checkhere.

■About returns and exchanges

Returns are generally not accepted.
Returns are possible in the following cases:
"Product is defective"
"Received an item not ordered"
"Error in product description"

■About official LINE

GRAiL Official LINE regularly sends LINE-exclusive 10% OFF coupons, new product information, and restock information.

■About email newsletters

Our email newsletter regularly sends out special news for subscribers only, such as the latest GRAiL items and campaign information.