Our accessories are primarily made from Silver 925. We also use surgical stainless steel (316L), brass, and other materials. Material information can be found on each product's detail page.

Yes. Our accessories are allergy-friendly.

Please refer to this link for instructions on how to measure your ring size.

Payments can be made using credit cards, PayPay, LINE Pay, au PAY, Rakuten Pay, Apple Pay, Google Pay, Paidy Postpay, and Pay-easy.

■Credit Card Payment
VISA / Mastercard / JCB / AMEX are accepted.

■PayPay / LINE Pay / au PAY / Rakuten Pay / Merpay
You can pay using electronic money (balance) topped up in advance.
For details, please check here.

■Apple Pay / Google Pay
You can pay using credit card information registered with each service.

■Paidy Postpay
No credit card is required; you can shop with just your email address and mobile number. Multiple purchases can be paid in a lump sum by the 10th of the following month. For details, please check here.

■Pay-easy Payment
You can pay at ATMs of financial institutions nationwide (banks, credit unions, Japan Post Bank, etc.) or by using internet banking. Both cash payment and internet banking payment are available.

A. Recommended payment methods for each situation are as follows:

• For those with a credit card → Credit card payment
• For those who wish to shop using their Amazon registration information → Amazon Pay
• For those who wish to shop and pay later → Pay Later (Paidy)
• For those who wish to pay in cash at a convenience store or via bank transfer → Pay Later (Paidy)
• Others → PayPay

Regarding order cancellations, we regret to inform you that we generally do not accept cancellations due to customer reasons.

・Delivery within 3-4 days from purchase
・Same-day shipping available
Ships within 2 business days (excluding weekends and holidays) from order confirmation

Please check here for details.

Please note that delivery to some areas, such as Hokkaido, Okinawa, and remote islands, may take 5-7 days.

No, we do not currently ship internationally.

Please contact us via chat on the e-commerce site or through the official inquiry form, including your:
・Order number
・Name

Regarding the specified delivery date and time for your order, we sincerely apologize, but we are currently unable to accommodate such requests.

As a general rule, we do not accept returns or refunds due to customer convenience.

Returns and exchanges are possible in the following cases:

"The product is defective"
"An item not ordered was received"
"There is an error in the product description details"

Furthermore, unless the fault lies with us, the customer will be responsible for return shipping costs.

For more details, please contact us via inquiry.

At GRAiL, we offer a guarantee for size exchanges and returns for 30 days after product arrival.

For size exchanges and returns due to initial defects or damaged goods, please contact us within 30 days of product arrival.

[Warranty Coverage]
・Initial defects or damaged goods
・Discrepancy with the size listed on the product page

[Items Not Covered by Warranty]
・Returns/refunds due to customer convenience
・Products that have been more than 31 days since arrival

If the product is damaged, please contact customer support immediately. We will assess the situation and arrange for a return or exchange.

Weekdays, Saturdays 9:00-18:00

*Outside business hours, Sundays, national holidays, and during New Year holidays

If we are closed, we will respond in order on the next business day.

Yes, we offer gift bag services.

When placing your order, please select the gift bag "Shopping Bag" as a paid option.

Normally, products are delivered in a luxurious accessory box.

Restock information for popular products is announced via email newsletters and social media. If there is a product you would like to be restocked, please register for restock notifications.

We do not have a permanent store.

We plan to open limited-time pop-up stores, where you will be able to view and purchase our products in person.

The dates will be announced on our official online store and social media channels (LINE, Instagram).